Gordos FAQs
Q: How can I find out about new stuff from Gordos?
A: Sign up for our Newsletter right here! Also, be sure to follow us on Facebook and Instagram for all the latest updates on our next line of Gordos.
Q: Can you make an [Awesome Character] Gordos Plush?
A: If you’ve got a great idea for the next great Gordos Plush, let us know! Best place to get it noticed is on Facebook or Instagram.
Q: Can I purchase Gordos to sell at my store?
A: If you’re interested in selling Gordos at your store, please contact us via info@gordosplush.com. We accept retail orders!
Q: For PreOrders, am I charged at the time of purchase or when the item ships?
A: Payments are processed at the time of purchase for all Pre-Orders.
Q: Which payment methods do you accept?
A: Gordosplush.com accepts the following credit cards: Visa, MasterCard, and American Express. We also allow payment via PayPal.
Q: Why didn’t I receive a confirmation email for my order?
A: First – check your spam folder and be sure to add @gordosplush.com to your safe senders list. There may be a chance that your order did not go through, though. In this case, please contact us via info@gordosplush.com and we’ll check on the status of your order
Q: My Gordos product is damaged. Is it possible to get a replacement?
A: Yep! Just send us an email at info@gordosplush.com and we’ll get your replacement processed right away.
SHIPPING
Q: What type of shipping methods do you use?
A: We ship our orders via USPS and FedEx with 2-Day and Overnight delivery available!
Q: When does Gordos ship orders?
A: We process our orders Monday-Friday. Orders are not processed on Saturdays, Sundays, or Holidays. Please allow 1-2 days of handling before your order is shipped.
For Pre-Orders, please refer to the product page for shipping estimates.
Q: Has my order shipped?
A: You will receive your tracking info via email once your order has shipped! If you have any questions about your order’s shipping, please email us at info@gordosplush.com
Q: Can I update the shipping info and/or address on my order?
A: Please contact us immediately if you need to update your order’s information. If your order has already been processed and marked shipped, we will not be able to update any of your information. In some cases, your order will need to be canceled and re-placed if the information is incorrect.
Q: Do you only ship to US and Canada?
A: At this time we only ship to the US and Canada. In the future, we may have Gordos products that we are able to ship internationally, in which case they will be marked on the product page accordingly.
Q: Will you pleeeease ship outside of US and Canada?
A: We’d love to – but it’s an issue with the licensing of the character and not an issue with shipping. All Gordos are 100% officially licensed, and sometimes that means we can only sell them in the US or Canada. Hope you understand!